Reservations and payments
The reservation will be made official with a 30% advance payment of the total amount. The customer will be informed by email of the different ways to make the advance payment. VAT is included in the price.
The remaining 70% of the payment will be made on the day of arrival, before boarding.
Cancelations by the customer
If you would like to cancel your reservation, please contact us as soon as possible, by sending us an email at firstname.lastname@example.org, or by calling us at +34 667 903 557.
If the cancelation is due to an illness or duly justified reasons, 20% of the total reservation will be refunded. The remaining 10% will be used for administration expenses.
If the cancelation isn’t due to a duly justified reason, the client will not be reimbursed for the advance payment.
Cancelations due to weather conditions
All activity is dependent on the meteorology. If we believe the weather conditions are not suitable for a great trip, we will do whatever possible to move the boat to another area of the island where the conditions are more favorable.
In the case of being unable to take part in the excursion, it will be possible to change the date within the same season, or 20% of the total reservation will be refunded. The remaining 10% will be used for administration expenses.
Cancelations by Menorca en Llaut
In the case of a cancelation due to boat damage, or unavailability of the captain, the full amount of the advance will be returned to the customer, or a change in departure date will be agreed upon, if the client so wishes.
Discounts and special offers
If you wish to privately hire our boat for 2 or more days, for each additional day, 5% will be deducted from the base price depending on the season, with the ability to accumulate a maximum of a 30% discount (7 days).
Penalties for losing or breaking equipment
In the case of losing or breaking equipment owned by Menorca en Llaut, the client will be penalized according to the following prices:
- Snorkeling goggles: 15 €
- Snorkeling tube: 2 €
- SUP board: 200 €
- Life vest: 50 €