Cookie Policy

On this website we collect and use information as indicated in our privacy policy. One of the ways we collect information is through the use of technology called “cookies”. At Menorca en Llaut, we use cookies for several purposes.

What is a cookie?

A cookie is a small piece of text that websites send to the browser and which is stored on the user’s device, whether a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about your visit as a user, such as your language, which can make your next visit easier and make the website more useful by personalising its content. Cookies play a very important role in improving the experience of using the website.

What is NOT a cookie?

It is not a virus, trojan, worm, spam, spyware, nor does it open pop-up windows.

What information does a cookie store?

Cookies do not usually store sensitive information about you, such as credit card or bank details, photographs or personal information, etc. The data they store is of a technical, statistical, personal preferences or content personalisation nature.

The web server does not associate you as a person but rather your web browser. In fact, if you usually browse with Chrome and try browsing the same website with Firefox, you will find that the website does not recognise you as the same person because it is actually associating the information with the browser, not the person.

What types of cookies exist?

Technical cookies. These allow the user to navigate through our website and use the different options or services offered, such as controlling data traffic and communication, submitting registration or participation requests for a training course, using security features while browsing, storing content for distribution or sharing content through social networks.

Analytics cookies. These, whether processed by us or by third parties, allow us to quantify the number of users and carry out measurement and statistical analysis of how users use the website. For this purpose, your browsing on our website is analysed in order to improve the range of services we offer.

Personalisation cookies. These allow the user to access the service with certain general features predefined according to a series of criteria on the user’s device, such as language, the type of browser used to access the service, the regional settings from which the service is accessed, etc.

What are first-party and third-party cookies?

First-party cookies are generated by the page you are visiting, and third-party cookies are generated by external services or providers such as Mailchimp, Mailrelay, Facebook, Twitter, Google Ads, etc.

What cookies does this website use?

This website uses both first-party and third-party cookies. The following cookies are used on this website:

First-party cookies

Login: Login cookies allow you to sign in and out of your Menorca en Llaut account.
Personalisation: Cookies help us remember which people or websites you have interacted with, so we can show you related content.
Preferences: Cookies allow us to remember your settings and preferences, such as your preferred language and privacy settings.
Security: We use cookies to protect you from security risks, mainly to detect when someone is attempting to hack your Menorca en Llaut account.

Third-party cookies

This website uses analytics services, specifically Google Analytics, to help the website analyse how users use the site and improve its usability, but in no case are they associated with data that could identify the user. Google Analytics is a web analytics service provided by Google, Inc. Users can consult the types of cookies used by Google here.

Menorca en Llaut uses the WordPress blog hosting and supply platform, owned by the American company Automattic, Inc. As such, the use of these cookies by the systems is never under the control or management of the website owner, their function may change at any time, and new cookies may be introduced. These cookies also provide no benefit to the owner of this website. Automattic, Inc. also uses other cookies to help identify and track visitors to WordPress sites, understand how they use Automattic’s website, and their access preferences, as described in the “Cookies” section of their privacy policy.

Menorca en Llaut is present on various third-party web platforms, mainly social networks. These third-party platforms may have their own cookies. Social network cookies may be stored in your browser while you browse menorcaenllaut.com, for example when you use a content sharing button on a social network. Menorca en Llaut has no control over these cookies and therefore recommends that users review the security policy of each of these platforms. Below you will find information about the social network cookies used by this website in their own cookie policies:

Facebook cookies — see more information in their Cookie Policy.
Twitter cookies — see more information in their Cookie Policy.
YouTube cookies — see more information in their Cookie Policy.
Instagram cookies — see more information in their Cookie Policy.

In the event that any Menorca en Llaut user wishes to share any content from our website on an external social network, they should be aware that the latter may also use cookies at the time of registration. In this case, Menorca en Llaut also has no control over these cookies.

Can cookies be deleted or disabled?

Yes, and not only deleted, but also blocked, either generally or for a specific domain. To allow, block or delete cookies installed on your device, you need to access the configuration options of the browser you use to access the website. There you can search for cookies associated with the domain in question and proceed to delete them. Through the following links you can find more information for each of the main browsers:

Cookie settings for Google Chrome
Cookie settings for Safari for Mac
Cookie settings for Safari for iOS
Cookie settings for Mozilla Firefox
Cookie settings for Internet Explorer

More information about cookies

You can consult the regulations on cookies published by the Spanish Data Protection Agency in their “Guide on the use of cookies”. If you wish to have greater control over the installation of cookies, you can install programmes or add-ons for your browser, known as “Do Not Track” tools, which will allow you to choose which cookies you wish to allow.

This document was last updated on 30 April 2020.

On behalf of the Menorca en Llaut team, we thank you for the time taken to read this Cookie Policy.

WhatsApp Reservar

FREQUENTLY ASKED QUESTIONS

1. How do I make a booking?

You can book your private charter here by paying a 50% deposit. The remaining amount is paid on the day of departure by card or cash. You can also pay the full amount when booking.

2. How is the route decided (North or South)?

The route depends on the charter duration (4 or 8 hours) and sea and weather conditions. Our skippers review the forecast the day before and choose the most suitable area to ensure a smooth and enjoyable experience. Departing from Port de Maó–Mahón allows us to select the best route each day.

3. What is included in the price?

All charters include:

Professional skipper

  • Fuel 
  • VAT 
  • Paddleboard 
  • Snorkelling masks and tubes 
  • Bluetooth speaker
  • Cushions 
  • Final cleaning
  • Local product aperitif and cold drinks.

We always display the final price — no hidden costs.

4. What does the local product aperitif include?

A light tasting of Menorcan and Mallorcan products: Mahón cheese, carn-i-xua, breadsticks, almonds, olives and quince paste. It is a small aperitif to discover the flavours of Menorca, not a full meal.

5. What cold drinks are included?

In the cooler you will find complimentary drinks: beer, white wine, Coca-Cola, Aquarius.

6. What should I bring on the trip?

We recommend bringing:

  • Swimwear Towel 
  • Sun protection (cream, hat, sunglasses) 
  • Light clothing 
  • Phone or camera

7. Can we bring food and drinks?

Yes, you can bring your own snacks and drinks. We also offer various catering options on request, with vegan, vegetarian and gluten-free alternatives.

8. How does the cancellation policy work?

  • More than 30 days before the charter: full refund of the booking amount.
  • More than 7 days before: full refund minus a 10% administration fee.
  • Within 7 days of the charter: no refund, unless official documentation is provided (illness, flight cancellation or force majeure). In justified cases, we refund the amount paid minus a 10% administration fee. For full details, click here.

9. What happens if the weather is uncertain?

The sea in Menorca can be affected by wind from previous days, even if it appears calm. We monitor official forecasts and keep you informed. The skipper has the final say for safety and comfort. If conditions are not safe, we reschedule or refund 100% of the deposit. To view full conditions, click here.

10. Can children come?

Yes, families with children are welcome. Our boats are stable and comfortable, and we have life jackets for the little ones. Please let us know their ages when booking.

11. Can I book last minute?

Yes, as long as availability allows. You can call us or message us on WhatsApp. During high season we recommend booking in advance.

12. Do you only offer private charters?

Yes. All our experiences are fully private — the boat and skipper are exclusively for your group.

13. Do I need sailing experience?

No. All charters include a professional skipper so you just need to relax and enjoy.

14. Where do we depart from?

All charters depart from Port de Maó–Mahón, the largest natural harbour in Europe and the ideal starting point to sail towards the North or South coast.

15. Can you help with special requests?

Yes, we can help with celebrations, catering, transfers and much more. We will do our best to make your experience in Menorca truly special.

16. What time do charters depart?

The schedule depends on your booking (4 or 8 hours). We confirm the exact time at the moment of booking.

17. Can we use the snorkel and paddleboard during the trip?

Absolutely. All equipment is included so you can enjoy snorkelling and paddleboarding at some of the most beautiful coves in Menorca.

18. How can I pay for the charter?

Bookings made through the website require a 50% deposit. The remaining payment is made on the day of the charter, in cash or by card.

19. What time does the trip start?

The morning charter and the full-day charter depart at 10:00. The afternoon charter departs at 15:00.

20. Are the llauts restored? What makes them special?

Yes. All our llauts have been restored by expert caulker carpenters specialising in traditional boatbuilding. Every winter we take them out of the water for full maintenance at our facilities to guarantee comfort, safety and aesthetics on every trip.

OUR CANCELLATION POLICY

1. If you cancel your booking

  • 30 days or more before the charter: full refund.
  • Between 30 and 7 days before: full refund minus a 10% administration fee.
  • Within 7 days of departure (including the day of the charter): non-refundable, except in duly justified and documented cases (illness, cancelled flights, force majeure). In these cases, we refund the amount paid minus a 10% administration fee.

We understand that unexpected situations can arise and we always try to be as flexible as possible within these conditions.

To change the date or cancel your booking, please contact us as soon as possible:

Menorca en Llaut

info@menorcaenllaut.com

(+34) 667 903 557

2. If the weather is bad

We follow the AEMET maritime forecast and the professional judgement of our skippers. If conditions are not suitable, we will first try to reschedule. If not possible, we refund 100% of the deposit.

We consider conditions unsuitable when:

  • Heavy swell – Waves above 1.5 m
  • Strong wind above 22 knots
  • Heavy rain forecast for more than 20% of the trip
  • Or when the skipper considers the experience would not be safe or comfortable

 

Light rain or local showers without wind or swell issues are not considered bad weather.

3. If we have to cancel

This is rare, but technical issues or force majeure situations can arise. If we must cancel, we will notify you as soon as possible and offer:

  • A similar vessel (if available)
  • The option to change the date
  • Or a full 100% refund of the deposit

 

Cancellations and modifications are handled by email or WhatsApp. Refunds are returned to the original payment method within 7–10 working days.