Cookie Policy

On this website we collect and use information as indicated in our privacy policy. One of the ways we collect information is through the use of technology called “cookies”. At Menorca en Llaut, we use cookies for several purposes.

What is a cookie?

A cookie is a small piece of text that websites send to the browser and which is stored on the user’s device, whether a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about your visit as a user, such as your language, which can make your next visit easier and make the website more useful by personalising its content. Cookies play a very important role in improving the experience of using the website.

What is NOT a cookie?

It is not a virus, trojan, worm, spam, spyware, nor does it open pop-up windows.

What information does a cookie store?

Cookies do not usually store sensitive information about you, such as credit card or bank details, photographs or personal information, etc. The data they store is of a technical, statistical, personal preferences or content personalisation nature.

The web server does not associate you as a person but rather your web browser. In fact, if you usually browse with Chrome and try browsing the same website with Firefox, you will find that the website does not recognise you as the same person because it is actually associating the information with the browser, not the person.

What types of cookies exist?

Technical cookies. These allow the user to navigate through our website and use the different options or services offered, such as controlling data traffic and communication, submitting registration or participation requests for a training course, using security features while browsing, storing content for distribution or sharing content through social networks.

Analytics cookies. These, whether processed by us or by third parties, allow us to quantify the number of users and carry out measurement and statistical analysis of how users use the website. For this purpose, your browsing on our website is analysed in order to improve the range of services we offer.

Personalisation cookies. These allow the user to access the service with certain general features predefined according to a series of criteria on the user’s device, such as language, the type of browser used to access the service, the regional settings from which the service is accessed, etc.

What are first-party and third-party cookies?

First-party cookies are generated by the page you are visiting, and third-party cookies are generated by external services or providers such as Mailchimp, Mailrelay, Facebook, Twitter, Google Ads, etc.

What cookies does this website use?

This website uses both first-party and third-party cookies. The following cookies are used on this website:

First-party cookies

Login: Login cookies allow you to sign in and out of your Menorca en Llaut account.
Personalisation: Cookies help us remember which people or websites you have interacted with, so we can show you related content.
Preferences: Cookies allow us to remember your settings and preferences, such as your preferred language and privacy settings.
Security: We use cookies to protect you from security risks, mainly to detect when someone is attempting to hack your Menorca en Llaut account.

Third-party cookies

This website uses analytics services, specifically Google Analytics, to help the website analyse how users use the site and improve its usability, but in no case are they associated with data that could identify the user. Google Analytics is a web analytics service provided by Google, Inc. Users can consult the types of cookies used by Google here.

Menorca en Llaut uses the WordPress blog hosting and supply platform, owned by the American company Automattic, Inc. As such, the use of these cookies by the systems is never under the control or management of the website owner, their function may change at any time, and new cookies may be introduced. These cookies also provide no benefit to the owner of this website. Automattic, Inc. also uses other cookies to help identify and track visitors to WordPress sites, understand how they use Automattic’s website, and their access preferences, as described in the “Cookies” section of their privacy policy.

Menorca en Llaut is present on various third-party web platforms, mainly social networks. These third-party platforms may have their own cookies. Social network cookies may be stored in your browser while you browse menorcaenllaut.com, for example when you use a content sharing button on a social network. Menorca en Llaut has no control over these cookies and therefore recommends that users review the security policy of each of these platforms. Below you will find information about the social network cookies used by this website in their own cookie policies:

Facebook cookies — see more information in their Cookie Policy.
Twitter cookies — see more information in their Cookie Policy.
YouTube cookies — see more information in their Cookie Policy.
Instagram cookies — see more information in their Cookie Policy.

In the event that any Menorca en Llaut user wishes to share any content from our website on an external social network, they should be aware that the latter may also use cookies at the time of registration. In this case, Menorca en Llaut also has no control over these cookies.

Can cookies be deleted or disabled?

Yes, and not only deleted, but also blocked, either generally or for a specific domain. To allow, block or delete cookies installed on your device, you need to access the configuration options of the browser you use to access the website. There you can search for cookies associated with the domain in question and proceed to delete them. Through the following links you can find more information for each of the main browsers:

Cookie settings for Google Chrome
Cookie settings for Safari for Mac
Cookie settings for Safari for iOS
Cookie settings for Mozilla Firefox
Cookie settings for Internet Explorer

More information about cookies

You can consult the regulations on cookies published by the Spanish Data Protection Agency in their “Guide on the use of cookies”. If you wish to have greater control over the installation of cookies, you can install programmes or add-ons for your browser, known as “Do Not Track” tools, which will allow you to choose which cookies you wish to allow.

This document was last updated on 30 April 2020.

On behalf of the Menorca en Llaut team, we thank you for the time taken to read this Cookie Policy.

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Frequently Asked Questions

1. How do I make a booking?

You can book your private charter here by paying a 50 % deposit. The remaining 50 % is due on the day of the excursion, before boarding, by card or in cash. You can also pay the full amount at the time of booking.

2. How is the route decided (North or South)?

The route depends on the duration of the charter (4 or 8 hours) and on sea and weather conditions. Our skippers check the forecast the day before and choose the most suitable area to ensure a calm and enjoyable experience. Departing from the Port of Mahón allows us to select the best route every day.

3. What is included in the price?

All charters include:

  • VAT
  • Professional skipper
  • Fuel
  • Local produce aperitif
  • Complimentary cold drinks
  • Paddleboard
  • Tempered glass snorkel equipment
  • Bose Bluetooth speaker
  • Sundeck, cushions and upholstery
  • Full tableware
  • Electric cooler and Coleman cooler
  • Final cleaning

4. What does the local produce aperitif include?

A light tasting of Menorcan and Mallorcan products: Mahón cheese, carn-i-xua, breadsticks, almonds, olives and quince jelly. It is a small welcome bite to discover the flavours of Menorca, not a full meal.

5. What cold drinks are included?

The cooler will be stocked with complimentary drinks: beer, white wine, Coca-Cola and Aquarius.

6. What should I bring to the excursion?

We recommend bringing:

  • Swimwear
  • Towel
  • Sun protection (sunscreen, hat, sunglasses)
  • Light clothing
  • Phone or camera

7. Can we bring our own food and drinks?

Yes, you are welcome to bring your own snacks and drinks. We also offer a range of catering options on request, with vegan, vegetarian and gluten-free alternatives. If you arrange catering, please check the conditions that apply if the trip is cancelled on the day.

8. How does the cancellation policy work?

More than 30 days in advance Full refund of the amount paid.
Between 8 and 30 days in advance Refund of the amount paid minus 10 % of the total charter price, regardless of how much you have paid.
7 days or fewer in advance No refund. In the event of illness, cancelled flights or other serious circumstances, we will assess each request individually upon receipt of the relevant documentation. These situations do not entitle you to an automatic refund; we will let you know the outcome of your case.

Cancellations due to bad weather and those made by Menorca en Llaut have specific conditions. Please read our full cancellation policy, including the catering condition if the trip is cancelled on the day.

9. What happens if the weather is bad?

Our skippers check the forecast and sea conditions to choose the most suitable route along the north or south coast. The decision on the safety of the trip always rests with the skipper.

If sea conditions make it impossible to sail along either coast, we will offer you a trip through the inner harbour of Mahón. Its sheltered waters allow us to enjoy the llaut when conditions outside the harbour are not suitable, and to discover from the water a natural harbour with a very special charm. This alternative is voluntary and will only take place with your agreement.

If you prefer not to go out on the harbour, we will try to reschedule the excursion. If rescheduling is not possible, we will refund the full amount paid, minus, where applicable, the catering amount according to the conditions set out below. For full details, see our full cancellation policy.

10. What happens to the catering if the trip is cancelled on the day?

Catering is prepared to order for each booking and cannot be cancelled on the day.

For this reason, if the trip is cancelled on that day due to bad weather or other circumstances beyond Menorca en Llaut's control that prevent it from taking place, the full amount of the contracted catering will be deducted from the refund due to the client.

This condition applies only to catering contracted as an extra, not to the aperitif included in the charter.

11. Can children come on board?

Yes, families with children are very welcome. Our boats are stable and comfortable, and we have life jackets for the little ones. Please let us know their ages when booking.

12. Can I book at the last minute?

Yes, as long as we have availability. You can call or message us on WhatsApp. During high season we recommend booking in advance.

13. Do you only offer private charters?

Yes. All our experiences are completely private: the boat and skipper are exclusively for your group.

14. Do I need sailing experience?

Not at all. All charters include a professional skipper so you can simply relax and enjoy.

15. Where do we depart from?

All charters depart from the Port of Mahón, the largest natural harbour in Europe and the ideal starting point for sailing along the North or South coast.

16. Can you help with special requests?

Yes, we can help with celebrations, catering, transfers and much more. We will do our best to make your Menorca experience truly special.

17. What time do the charters depart?

The departure time depends on your booking (4 or 8 hours). We confirm the exact time at the moment of booking.

18. Can we use the snorkel and paddleboard during the trip?

Absolutely. All equipment is included so you can enjoy snorkelling and paddle boarding in some of Menorca's most beautiful coves.

19. How can I pay for the charter?

Bookings made through the website require a 50 % deposit. The remaining 50 % is due on the day of the charter, before boarding, in cash or by card.

20. What time does the excursion start?

The morning charter and the full-day charter depart at 10:00. The afternoon charter departs at 15:00.

21. Have the llauts been restored? What makes them special?

Yes. All our llauts have been restored by expert caulker carpenters specialised in traditional boat building. Every winter we take them out of the water for full maintenance at our facilities to ensure comfort, safety and aesthetics on every trip.

Our Cancellation Policy

1. If you cancel your booking

More than 30 days in advance Full refund of the amount paid.
Between 8 and 30 days in advance Refund of the amount paid minus 10 % of the total charter price, regardless of how much you have paid.
7 days or fewer in advance, including the day of departure No refund.

In the event of illness, cancelled flights or other serious circumstances, we will assess each request individually upon receipt of the relevant documentation. These situations do not entitle you to an automatic refund; we will let you know the outcome of your case.

If you wish to change the date or cancel your booking, please contact us as soon as possible:

Menorca en Llaut

info@menorcaenllaut.com

(+34) 667 903 557

2. If the weather is bad

We follow the AEMET maritime forecast and the skipper's professional judgement. We assess wind, swell and navigation conditions to choose the most suitable route along the north or south coast.

We consider conditions unsuitable in the planned area when:

  • Waves exceed 1.5 m
  • Wind exceeds 22 knots
  • Heavy rain is forecast for more than 20 % of the trip
  • Or conditions the skipper considers unsafe or clearly uncomfortable

Light rain or local showers without wind or swell issues are not, on their own, grounds for cancellation.

If sea conditions make it impossible to sail along either coast, we will offer you a trip through the inner harbour of Mahón. Its sheltered waters make it our usual alternative to save the day and enjoy the llaut and the charm of this natural harbour. This alternative is voluntary and requires your agreement. The skipper retains full authority over navigation safety at all times.

If you prefer not to go out on the harbour, we will try to reschedule the excursion. If rescheduling is not possible, we will refund 100 % of the amount paid, with no administrative charges, except for any catering amount to be deducted in accordance with section 4.

3. If we have to cancel

If Menorca en Llaut has to cancel the trip, we will notify you as soon as possible. We will offer you:

  • A similar vessel, if available
  • A change of date
  • Or a full refund of 100 % of the amount paid

The only exception is catering when the cancellation occurs on the day due to circumstances beyond the company's control (weather or other external causes), as detailed in section 4. The catering deduction does not apply to cancellations caused by mechanical failures or other incidents attributable to Menorca en Llaut.

4. Catering in same-day cancellations

Catering is prepared to order for each booking and cannot be cancelled on the day. If the trip is cancelled on that day due to bad weather or other circumstances beyond Menorca en Llaut's control that prevent it from taking place, the full amount of the contracted catering will be deducted from the refund due to the client.

This condition applies only to catering contracted as an extra, not to the aperitif included in the charter.

5. Changes and refunds

To request a change or cancellation, please contact us at info@menorcaenllaut.com or on WhatsApp at +34 667 903 557. Refunds are processed to the original payment method within 7 to 10 business days, subject to bank processing times.